Refund policy

At Nana’s Home Cooking, we are committed to delivering products of the highest quality. For food safety reasons, we do not accept returns or exchanges once the order has been delivered.

However, if your product arrives damaged, defective, or incorrect, please contact us within 3 business days of delivery through our contact form or email, attaching photos as evidence. Our team will review your case and, if approved, we will send you a replacement at no additional cost.

Your satisfaction is very important to us, and we work hard to ensure every order arrives in perfect condition.